RTTSoftware Support Forum

PDF-ShellTools => Bug reports => Topic started by: ZHZ on April 22, 2016, 04:18:38 AM

Title: Access violation pop-ups
Post by: ZHZ on April 22, 2016, 04:18:38 AM

Don't know why this pop-up keeps showing. (I don't know how to upload images.)
Message on the pop-up window:
"prevhost
Access violation at address 061A9A97 in module 'PDFShellTools.dll'. Read of address 00706F54"
When I opened a folder with preview pane opened, this happens.
Please fix it. Thansk!

Title: Re: Access violation pop-ups
Post by: RTT on April 22, 2016, 11:11:18 PM

Quote from: ZHZ on April 22, 2016, 04:18:38 AM

(I don't know how to upload images.)

Bellow the forum reply edit area there is an "Attachments and other options" item, you can use to attach the screenshots or other files. But this functionality is only available to forum registered users. You need to register in the forum as user, and login before posting.

Quote

Message on the pop-up window:
"prevhost
Access violation at address 061A9A97 in module 'PDFShellTools.dll'. Read of address 00706F54"
When I opened a folder with preview pane opened, this happens.
Please fix it. Thansk!

What is your Windows version, and it is 32 or 64-bit?
The error occurs immediately after opening the folder, or just when you selected a PDF file?
Is this happening every time and with any PDF file? If specific to a PDF file, and if you can, please send it to me so I can check it.
Using the Windows registry editor, export the next key to a external file, zip it and attach it here to a forum reply, or send it to me by email.
HKEY_CURRENT_USER\SOFTWARE\PDFShellTools\Options\PreviewHandler

Before this gets fixed, you may disable the PDF-ShellTools preview handler tools from the PDF-ShellTools manager. It will restore your previews PDF preview handler, if still installed.