PDF Explorer > Bug reports

PDFE 1.5.0.58 "Set Open Options" tool fails under Vista 64

(1/2) > >>

adele:
Testing PDFE Trial 1.5.0.58 running on Vista Home Premium 6.0.6001 SP1, 64-bit.
Running the tool, "Set Open Options" on PDF files to change Page Layout and Magnification to Default.
Tool fails and hangs the PDFE application ("Not Responding") on some, but not all, PDF files.
This behavior appears to be random, because I can find no consistent or unusual feature among those PDFs the tool fails on, and I cannot find any special clues from watching the execution of PDFE using SysInternals' Process Monitor.
Any way you could configure PDFE to skip and log files it finds problematic, rather than simply hang?

RTT:
When you say "random" do you mean the tool don't always hang with same files? One time run correctly on a particular file, and next time fail with that same file?
If yes, it's not an usual situation, but it's possible if cumulative errors bug is involved and you are running the tool on more than one file at a time, so try to identify the sequence of PDF's that produce that problem.
If no, and you are able to clearly identify a PDF file that always make the tool fail, please email it to me so I can check for what's wrong.

Program is not hanging on purpose, it's just bad code (bug) that's producing that behavior, most probably because of some specificity of the PDF files your are testing on, but I need to debug with these files to be able to fix it.
And yes, hanging all program because of a tool incompatibility with a particular file is wrong, and you can be sure current code try to prevent it, but definitively something is not working, how it's supposed to work, with your files, so I really need your help on this.

adele:
PDFE repeatedly fails on the same PDFs. I'm attaching one example here. If no bug is made apparent by inspecting this file, can't you just code in some "if error, skip file and proceed" routine, so the application can skip and problem files and work the others selected without simply failing outright?  Many thanks.

adele:
You requested examples, so I'm sending another via this separate post. (NOTE: This forum constrains the size of allowed attachments to 200 KB, which limits the example PDFs, usually much larger, I can post to you.)

adele:
Forgot to mention that the problem is still showing up after today's Microsoft update for Vista x64 to Service Pack 2.

Navigation

[0] Message Index

[#] Next page