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11
Bug reports / Re: 100% CPU Usage while idle
« Last post by RTT on February 23, 2018, 01:21:48 AM »
It is a trial, or licensed version?

Does the same happen if the program doesn't start with, or make use of, the DiskTree scan mode? I.e. run the program, change to a DB scan mode (e.g. DBSearch), and close it (this ensures the next time the program will start with this last used scan mode).
Run it again. With this test you can use any of the DB scan modes, but not the DiskTree one. Does the CPU utilization while idle issue continues to occur?

Check if the check for updates at startup option, menu Help>CheckForUpdates>AutoCheckAtStartup, is selected. If yes, test starting with it disabled.

Check if there are any folder monitor active, menu Database>IndexerSettings|FolderMonitors. If yes, test with all disabled.

Check if there is any task automation folder active, menu Extra>TaskAutomation>TaskAutomationFolders. If yes, test with all disabled.

Using the Process Explorer tool, and when PDFE is in that idle, with 100% CPU situation, copy and dump here in a forum reply the call stack of the thread with more CPU utilization (How can I view the call stack of a running process/thread?).
A screenshot of the process properties dialog, threads tab, may be helpful too.

and running as Admin restricts access to shared network folders necessary to use the application in their environment, so we can't use this as a viable work around.
Running as Admin fixes the issue? If yes, check if the situation occur (running with the standard user) just after scanning these shared network folders, that when running as admin are inaccessible. I.e. close the program with a local folder selected, start it again, don't scan any of these shared network folders and leave it idle.
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Bug reports / 100% CPU Usage while idle
« Last post by alecaspire on February 22, 2018, 05:24:04 PM »
OS: Windows 10 Pro v10.0.16299
PDF Explorer: v1.5.66.2

I have a user for whom, PDF Explorer will eventually take up 100% of available CPU resources if left open and idle. After a recent upgrade from a Windows 7 machine to a new Windows 10 machine. UAC on level 2, and a using a local admin account.

For reference. I have 4 other users of PDFE on Windows 10, and another dozen on Windows 7, none of which have this issue. The application version, setup, and configuration, are identical on all machines.

The first time this issue was observed, PDFE had no open windows, but still had a process running. visible inside Task Manager. I can't confirm if this is still the case as the user has taken to killing the process in the Task Manager once done using it, since verifying that it's a repeat issue. I have seen the application exhibit the same run-away CPU utilization when the application window was left open on a secondary monitor, but not in use.

I've tried running the application in Compatibility Mode and as Administrator. Compatibility mode show no change, and running as Admin restricts access to shared network folders necessary to use the application in their environment, so we can't use this as a viable work around. We Also reindexed the user's database inside PDFE, no change.

Let me know if there's any more information I can provide/ dig up to aid in troubleshooting this issue.
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General / Re: Adding a date column for current date
« Last post by RTT on February 21, 2018, 08:16:20 PM »
You have to manually define the filter. In our case, from my above screenshot, you need to set two filter conditions:

  "Process name" "is" "Manager.exe"
and
  "Path" "ends with" "PreviewDetails"

So, from the first selector (top left of the filter dialog) you choose Process Name, in the second selector you choose is, and then type Manager.exe in the third selector/edit box. Now click the Add button

To add the second condition, set the first selector as Path, second selector as ends with, type PreviewDetails in the third box, and click the Add button.

Close the filter dialog and enable the "Show Registry Activity" tool button. You may also select the menu Filter>DropFilteredEvents" option.

Now run the Manager.exe.


Check this YouTube tutorial Process Monitor: Display and Capture Filtering. Not related to this problem, but may give you a better understanding of the tool.
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General / Re: Adding a date column for current date
« Last post by Alarmguy on February 21, 2018, 06:28:07 PM »
Hello again
Sorry about the delay. I am unable to filter what you require - see screenshot - and can not find a log in the shell tools manager.
Thanks for your input.
15
Bug reports / Re: The web interface can not accesse
« Last post by RTT on February 19, 2018, 12:49:43 AM »
First of all, this is a screenshot of the connection address, should not be a problem, after all, I use other software, such as nplayer can transfer files between the phone and computer through the same WiFi;
With the nplayer, the HTTP/WebDav server is at the mobile device. With the PDFE, the HTTP server is at the PC. So you have different firewall scenarios.
If you are using any anti-virus/security software other than Windows Defender, disable it temporarily. Now make sure PDFE is listed as allowed in the Windows Defender Firewall (How to Allow Apps to Communicate Through the Windows Firewall). It should show as in the attached screenshot.

Quote
Finally, I would like to ask, because currently using a trial version, will this be the reason that the impact of the web interface
If you are using the official, and unaltered (i.e. not cracked) trial version, downloaded from this site, then it has exactly the same functionality as the licensed distribution. It is not limited other than by the trial period.

Quote
if I buy a personal Version of the assumption that after the change of computer, but also continue to use it?
If you can transfer the license to another computer? If yes, then sure. The license is not tied to a specific PC.
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Bug reports / Re: The web interface can not accesse
« Last post by shutong on February 18, 2018, 02:23:00 AM »
First of all, this is a screenshot of the connection address, should not be a problem, after all, I use other software, such as nplayer can transfer files between the phone and computer through the same WiFi;

Second, you know, I want to use PDFE as an electronic library , I can see pdf through any device anywhere, download files on my computer to read.

Finally, I would like to ask, because currently using a trial version, will this be the reason that the impact of the web interface, if I buy a personal Version of the assumption that after the change of computer, but also continue to use it?

Above, thank you for your reply.
17
General / Re: Adding a date column for current date
« Last post by RTT on February 18, 2018, 01:17:38 AM »
Does these properties missing from the details pane show on the file properties dialog details tab (first attached screenshot)?

Let's check from where is the shell getting the PreviewDetails property list, using the Process Monitor tool.
Run it, set a filter as depicted in the second screenshot and configure it to show registry activity (toolbar button signaled in the screenshot).
Now run the PDF-ShellTools Manager.exe. You should now see some registry activity in the log. Take a screenshot of it, clearly showing the "Path" column, and attach it to a forum reply.


18
Bug reports / Re: The web interface can not accesse
« Last post by RTT on February 18, 2018, 12:13:13 AM »
Excluding any misconfigured firewall/security tool, accessing from the same LAN is usually straightforward.
What's the address you are entering to connect from that other wi-fi connect device?
Usually it's something like http://ServerPCNetworkName:TCPIPPort (e.g. http://MyWindows10PC:8080), or http://NetworkIP:TCPIPPort (e.g. http://192.162.1.2:8080), as suggested by the web interface tool when it starts. The suggested http://NetworkIP:TCPIPPort may be wrong, if you have more than one network adapter. Even having virtual network adapters, such as the created by VMWare, etc., may result in a wrong suggested IP (that only works locally), but you can manually find the IP easily.

Accessing from the Internet it's a bit more complicated. You have to configure the Internet router to forward the incoming TCP traffic in the Port you are going to use, to the PC IP:Port where the PDF Explorer web server is running:listening. The same procedure needed for any other HTTP server service, so not specific to PDFE. There are plenty of Internet sites explaining this. Here is one.
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Bug reports / The web interface can not accesse
« Last post by shutong on February 17, 2018, 05:47:37 PM »
When I open the server and enter the access address in the other computers on the same Wi-Fi, it can not be accessed; in addition, the access address of the extranet can not be accessed. However, the software installed on the laptop can open the LAN link address, and search, download and other operations are normal.
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General / Re: Adding a date column for current date
« Last post by Alarmguy on February 17, 2018, 04:58:18 PM »
Hello again
I hope the attachment is what you are looking for. I will make the change in the names you suggested.
Thanks
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