RTTSoftware Support Forum

PDF-ShellTools => Bug reports => Topic started by: Paul on January 07, 2020, 05:19:42 AM

Title: Unable to remove security from PDF file (v1.6) with High security on modificatio
Post by: Paul on January 07, 2020, 05:19:42 AM

When trying to remove security on modify permissions, PDF shell tools requires a document open password. There is no document open password set on the file. It then fails when trying to remove the modify security if "Ignore" is selected. Any ideas ?

Title: Re: Unable to remove security from PDF file (v1.6) with High security on modificatio
Post by: RTT on January 08, 2020, 01:40:34 AM

If this problem is happening with the latest version, currently version 3.3, and if you can, please send me a sample PDF (attach it to a forum reply, or email to shelltools@rttsoftware.com) that triggers this issue. With the PDFs I've just tested, seems to be working.

Title: Re: Unable to remove security from PDF file (v1.6) with High security on modificatio
Post by: Paul on January 11, 2020, 01:45:55 AM

File sent via email !

Title: Re: Unable to remove security from PDF file (v1.6) with High security on modificatio
Post by: RTT on January 11, 2020, 02:50:05 PM

I've found the bug. Should be fixed in the next release.
Re-saving the PDF with some PDF readers may fix the issue.
Thanks for reporting and sample file.