RTTSoftware Support Forum

PDF Explorer => Bug reports => Topic started by: 4denise on September 12, 2014, 04:40:33 AM

Title: Can't start the program after installing
Post by: 4denise on September 12, 2014, 04:40:33 AM
Hi Everyone!

I am very interested in purchasing PDF Explorer, but when I installed the trial version on my computer, I could not open it. I got the error message, "Error creating Database" and then Windows told me the program had crashed. I have Windows 7, 64 bit. I uninstalled the program and then reinstalled it, but the same thing happened again.

I would love to try this program out and possibly buy it, but I need help figuring out how to get it to run on my computer.

Thanks.
Title: Re: Can't start the program after installing
Post by: RTT on September 12, 2014, 07:24:42 AM
Probably you are in the situation where your Windows user account is a standard user, not administrator.
If that's the case, and to make it work in your standard user account, try this:
You should now be able to start PDFE normally from your standard user account.
If the problem persists, right click the program shortcut and select the option "Run as Administrator".

The next version will have this problem fixed.
Title: Re: Can't start the program after installing
Post by: 4denise on September 12, 2014, 07:33:00 AM
Thank you very much. That worked.