RTTSoftware Support Forum

PDF Explorer => General => Topic started by: sw12hu7 on January 02, 2014, 07:10:14 PM

Title: password
Post by: sw12hu7 on January 02, 2014, 07:10:14 PM

Currently, I have 1.5.0.61 p3 and tried to update to '62' but the old installation password did not work, neither did I receive one in the e-mail. When I sent a request to http://www.rttsoftware.com it bounced back as invalid address. Can you help me? Thanks.

Title: Re: password
Post by: RTT on January 02, 2014, 07:25:30 PM

What exactly email address you used that bounced back?!
You should make your request to the support email address, that you can get from the program about box, menu Help>About.

Title: Re: password
Post by: sw12hu7 on January 04, 2014, 04:51:33 PM

I was using the e-mail address with which you sent me the previous password: 'pdfe' followed by your domain name.

Title: Re: password
Post by: RTT on January 04, 2014, 05:03:58 PM

If you still have that email bounced back error message, I would like to know it.
Anyway, I've already resent, to your registered email address, the last version release notification email. I hope you received it this time.