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Paypal purchase completed but no email

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teammartyk:
My department director wants a copy of PDFShellTools for 5 people in the department. She purchased one license for herself which arrived and installed fine. She purchased a second license, using a different email, but we have not received a second license. What should we do to resolve this?

Is there a way to purchase multiple licenses at once when paying? There doesn't seem to be a way to change the quantity ordered from its default of 1.
Thanks.

RTT:

--- Quote ---She purchased a second license, using a different email, but we have not received a second license. What should we do to resolve this?
--- End quote ---
Just send an email message to shelltools@rttsoftware.com with the order information (order ID if you have received it, buyers name, email address and date of the order), requesting the resend of the license registration email.


--- Quote ---Is there a way to purchase multiple licenses at once when paying? There doesn't seem to be a way to change the quantity ordered from its default of 1.
--- End quote ---
No. But, if requested, I can send a PayPal invoice with the desired number of licenses, or similar solution for the Avangate service. The request should include the end-user personal name, and respective email address, for each of the needed licenses.

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